Contact support
Help with accounts, payments, credits and video generation.
Last updated: 2026-10-15
You can email us without signing in. Include your account email, when the problem occurred and the error message. For payment issues, include your website order number. Do not send passwords, API keys or full card details.
Account support tickets
Open your support tickets. After submitting a ticket, return to that page to check replies and continue the conversation. Tickets do not currently send email notifications.
Support is not live chat. No fixed response time is currently promised.
Generation and credits
The full real-person photo generation flow is still being validated. Check service availability before purchasing. Definitively failed generation returns website credits. An uncertain submission needs review; do not submit it again.
Payment refunds and returned generation credits are separate. Provide your order number when asking about duplicate charges or missing purchase credits.
Account access
Automated password recovery emails are not available yet. Contact support about account access. If you originally signed in with Google, use the same Google account. We never ask for your password.